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greyd Terms and Conditions of Use
Chapter 1. Welcome!
The purpose of Article 1.
Thank you for using the service provided by Arbaim, Inc. (hereinafter referred to as 'Company'). These terms and conditions stipulate basic matters such as rights, obligations and responsibilities, conditions of use, and procedures necessary for you to use greyd (hereinafter referred to as 'service'), so please take your time to read everything over carefully.
"greyd" refers to a service that uses the "greyd" brand provided by the company.
State, effect, and change of the terms and conditions of Article 2.
1. The contents of these terms and conditions shall be posted on the initial screen of individual services or services provided by the company or otherwise announced, and shall take effect on all who have agreed to these terms and conditions.
2. The company may, if necessary, change these terms and conditions to the extent that they do not violate the relevant laws and regulations. When these terms are changed, the company announces or notifies the change as follows, stating the effective date, the reason and the content of the change.
(1) Notice period: minor changes that are not unfavorable to the user are announced at least 7 days before the effective date; changes that are unfavorable to the user or materially affect the user's rights and obligations are announced at least 30 days before the effective date.
(2) Where: a banner on the first screen of the website (greyd.app), an in-app notice at launch, and a "Revision notice" at the top of the terms page, together with the current terms.
(3) Individual notice: unfavorable changes are also notified individually by e-mail to the address registered with the user's greyd ID or by text message to the registered mobile phone number.
(4) On the user's first visit after a revision the company shows a summary of the changes and, for unfavorable changes, asks for consent again. Versions of the terms are identified by their effective date (YYYY-MM-DD).
3. Although the company will notify in accordance with the preceding paragraph and has clearly notified that the changes are deemed to have been approved if the user does not express the user’s rejection from the date of notification to 7 days after the enforcement date of the revised terms and conditions, if there is no expression of the user’s intention, it is deemed the user has approved the changed terms. If the user does not agree to the revised terms and conditions, the user can terminate the contract pursuant to Article 14 (1).Article 3, outside the terms and conditions.
Matters not stipulated in these terms and conditions shall be governed by the provisions of the individual terms and conditions, operating policies, and rules (hereinafter referred to as "detailed guidelines") of services prescribed by relevant laws or companies. In addition, if the contents of these terms and conditions conflict with the detailed guidelines, follow the detailed guidelines.
Chapter 2, Connecting and managing the greyd ID.Article 4. Create an ID.
Membership registration is complete when the user agrees to the terms and conditions, applies for membership, and the company approves the application.
In principle, the company agrees to approve the user’s application. However, the company may not accept any of the following applications.
1. Where the applicant for membership has previously lost his/her membership under these terms and conditions.
2. In the case where approval is impossible or an application is filed in violation of all other prescribed matters due to reasons attributable to the user.
3. The company may withhold consent if there is no room for service-related facilities, technical or business problems.
4. If the application for membership is not accepted or reserved, the company must notify the applicant. Exceptions are made if the applicant cannot be notified without reasons attributable to the company.
5. Membership contract is established when the company's approval reaches the user.Article 5 Refusal and Deferral of greyd ID Issuance
1. The company may not accept the creation of a user’s greyd ID in the following cases. In particular, users under the age of 14 cannot create a greyd ID; the company confirms at sign-up that the user is 14 or older.
If the user is under the age of 14
If the company deleted the user’s greyd ID according to these terms and conditions,
If the user tried to create a greyd ID using personal information such as someone else's name or email address,
If the user did not enter necessary information or enter false information when generating a greyd ID,
In the case where it violates other relevant laws and regulations or violates the standards set by the company, such as detailed guidelines, etc.
2. If it is found that the user has created a greyd ID in violation of the above conditions, the company may immediately suspend use of service or delete the greyd ID.
3. The company may withhold the creation of greyd ID in the following cases.
Case where there is no practical room for the amount of service facilities provided.
Case where it is determined that there is a problem with technical aspects for providing services.
Case where other companies recognize financial and technical necessity.Article 6. Managing greyd ID.
1. The greyd ID is only available to the user, and the user must not allow anyone else to use the ID. The user must manage the user’s own password so that no one else can use they greyd ID without permission. The company may require password entry and additional identification procedures to prevent others from using a user’s greyd ID without permission. If unauthorized use is found, please let the company know through the customer center, and the company will provide guidelines on how to prevent unauthorized use.
2. The user can view and modify user information through the in-service setting screen.
3. The company is not liable for damages caused by the user’s failure to modify information in the service.
Chapter 3, Use of Service.Article 7 Providing and changing various services, etc.
1. The company provides a variety of services that the user can enjoy on mobile, such as SNS, video review product purchases, and location-based services. The user can use the service by downloading and installing the service from the smartphone's application store. However, the company provides various services for the user from time to time, so the company has no choice but to tell the user the details of the service separately. Please understand the situation, as the company will also provide more detailed information on how to use individual services in the application store, information, and notices, so please feel free to check them.
2. The company provides the user with a free license that is personal, worldwide, non-transferable, and non-exclusive of the software needed to use the service. However, please remember that the company does not give the user the right to use the company's trademark and logo.
3. The company can provide an updated version of the software required for the service for better service. Software updates include adding important functions or removing unnecessary functions. Please keep updating the service to enjoy the latest version.
4. In order to provide better services, the company can display a variety of notices, management messages, and other advertisements related to the use of the service.
5. If there are any problems such as system errors while using the service, please let the company know at any time at the greyd Customer Center.
6. Please note that a separate data communication fee will be charged from the mobile carrier if Wi-Fi wireless Internet is not used while using the service and connected to the wireless Internet of the subscribed mobile carrier.
Data communication charges incurred in the process of using the service must be paid to the mobile carrier at the user’s expense and responsibility. For more information on data communication fees, please contact your mobile carrier.Article 8 How to use the service and precautions.
1. The user can use the service freely but must not forget that services cannot be used in the incorrect manner, as outlined below.
User cannot access the service in an inappropriate manner or use it any other way than outlined by the company.
Unauthorized collection, use, or provision of information from other service users, use of services for profit, or sending or posting information that violates public order and laws, such as obscene material, copyright infringement, and false information about companies or third parties, are also prohibited.
Copying, modifying, distributing, selling, transfering, lending, collateralizing services or any part of the software contained therein without the consent of the company, or attempting to reverse design or extract the software or source code are also prohibited.
2. User cannot transfer or donate the right to use the service or other status under the contract of use to others and provide it as collateral.
3. If the user does not comply with all relevant laws, conditions, or policies, the company may investigate the violations, delete or temporarily delete the posts, suspend service, or place restrictions on re-registration.
4. The company can destroy or separate user information by other valid means, such as sending email, text messages, or app notifications to the user’s registered email address, mobile phone number, etc., if the user does not have enough information to use the service.
5. Please refer to the service operation policy for details on the use of the service and other details specified in this article.Article 9. Managing posts.
1. If a user’s post includes violations of the Information and Communication Network Promotion and Information Protection Act (hereinafter referred to as the "Information and Communication Network Act") and the Copyright Act, the right holder may request the company to suspend or delete the post.
2. Even if there is no request from the right holder, the company may take temporary measures against the post in accordance with the relevant laws if the infringement of the right is recognized or if it violates the company's policies and related laws.
3. The detailed procedures related to the above shall be subject to the ‘greyd service procedure’ set by the company within the scope of the Information and Communication Network Act and the Copyright Act.Article 10 The attribution of rights and the use of works.
1. The user can post content (hereinafter referred to as "posts") on the service, such as photos, writings, information, (video) videos, greyd services, or opinions or suggestions about the company, and intellectual property rights, including copyrights for these posts, continue to be held by the right holder.
2. If the user uploads a post to the greyd service, the user will provide the company with a global and permanent license that allows it to be used, stored, modified, reproduced, publicly transmitted, exhibited, distributed, etc. to the extent necessary. This license will survive even after the user stops using the service or deletes the user’s greyd ID. Once again, the rights the user grants to the company in this license are used within the scope of operating, improving, promoting, and developing new services. Some services can provide a way to access or delete the content the user has provided.
3. The user must retain the rights necessary to license the company for the content provided to the company. The publisher is responsible for all problems arising from not holding these rights. Also, the user may not disclose or post obscene, violent, or other public order and violation of laws.
4. If the company determines that a user’s content violates laws and service policies, it may delete it or refuse to post it. However, the company is not obligated to review all content. If someone violates a user’s rights, the user can seek assistance through the customer center and request that the individual stop posting.
5. The service may display some content that the company does not own. For such content, the subject who provides the content will be solely responsible. Even if a user uses the service, the user doesn't have any rights to other users' contents. In order for a user to use other users' content, the user must obtain separate permission from the content owner.Article 11 Guidance on the Distribution of Transaction Contribution Proceeds through Works
1. If it is determined that a transaction has occurred within the service through the user’s post, the company can distribute some of the transaction fees to the user as transaction contribution proceeds.
2. The transaction contribution fee is paid in the form of points in the service. Points paid through this can be used to purchase other products.Article 12 Purchases, Withdrawal of Offers, Delivery and Refunds
1. The company provides a mail-order (e-commerce) service, including group buys, through which the user can purchase physical products sold by the company or by seller members. For products the company sells directly, the company acts as the mail-order seller; for products sold by seller members, the company acts as a mail-order intermediary, in each case under the Act on Consumer Protection in Electronic Commerce (the "E-Commerce Act").
2. A purchase contract is formed when the user has checked the product information, payment amount and shipping details, has separately agreed to the terms of service, the collection and use of personal information, the overseas transfer of personal information (for international payments), the confirmation of being 14 or older and the cancellation and refund policy, and has completed payment. The company then confirms the order number and details on screen and by KakaoTalk notification (by e-mail for international orders). Orders can be placed without an account; guest orders are looked up with the mobile phone number and order number.
3. Payments are processed by a domestic payment processor (Toss Payments) or an international payment processor (Stripe); the company does not store card numbers or other payment method details. Receipts are available on the order lookup screen.
4. The user may withdraw the offer (return the product) within 7 days of receiving it. If the product differs from its description or advertisement, or the contract was performed differently from its terms, the user may withdraw within 3 months of receipt or within 30 days of learning of the fact. Withdrawal may be restricted in the cases set out in Article 17 (2) of the E-Commerce Act, such as where the product was lost or damaged through the user's fault or its value has clearly decreased through use or partial consumption; the company indicates this on the product page or packaging.
5. The company ships within the period shown on the product page or order screen after payment is completed; group-buy products follow the method shown on the product page (shipped together after the group buy closes, or shipped immediately after the order). Shipping fees and free-shipping conditions are shown on the product page and the payment screen. If a funding-type group buy does not reach its minimum quantity by the deadline, the group buy is not concluded and the full payment is refunded automatically.
6. Detailed rules on how to request a withdrawal or exchange, who bears return shipping costs, the refund deadline (within 3 business days after the returned product is checked) and refund methods are set out in the separate Exchange & Refund Policy (greyd.app/legal/refund), which forms part of these terms. If a refund is delayed, the company pays the late-payment compensation prescribed by the E-Commerce Act.
7. Under Article 13 of the E-Commerce Act the company displays its trade name, representative, address, telephone number, e-mail address, business registration number, mail-order business registration number and hosting service provider in the website footer and on the business information screen of the app.
8. For products sold by seller members, the company acts only as a mail-order intermediary and is not a party to the transaction; each seller member is responsible for the product information it registers and for the transaction. The company states this on the product page and the order screen.
9. Under Article 20 of the E-Commerce Act the company displays each seller member's trade name, representative's name, business registration number, mail-order business registration number, business address and contact details such as a telephone number on the product page and the order screen.
10. If a dispute arises between a seller member and a buyer, the company, in line with the purpose of Article 20 (3) of the E-Commerce Act, operates a channel for consumer complaints (info@arbaim.com, +82 10-9655-6410) and takes and cooperates in the measures needed to resolve the dispute.Article 13 Use, Change, and Termination of Services
1. The company does its best to provide services 365 days, 24 hours a day without interruption. However, the provision of services may be temporarily suspended for regular or temporary inspections or other considerable reasons for maintenance and repair of equipment, and in this case, the company will notify the service provision in advance. If the service is suspended due to unpredictable reasons, the company will try to restore the service as soon as possible as soon as it understands the situation.
2. The contents of the service may be changed or terminated due to reasons such as termination and change of the contract with the CP contracted to provide the company's services, commencement of new services, etc. The company will notify the user of any service changes or terminations by posting them on the screen or notice section of individual services. The company will inform the user of significant service changes or terminations individually, such as through email or text messages to the email address or phone number used with the greyd ID, or through DMs.Article 14 Termination of the contract.
1. If the user no longer wants to use the service, the user can apply at any time for termination of the service use contract using the menu provided in the service, and the company will expedite it as prescribed by law.
2. When the use contract is terminated, all data, such as user information and posts, will be deleted except for holding user information in accordance with laws and personal information processing policies. However, if the user’s post is posted by a third party through sharing functions, or if the user adds comments to a third party's post, it will remain within the service to the extent necessary for the normal use of other users' services.
3. The termination of the paid service use contract will be established by the user’s application for termination of the service and the company's approval, and a refund will be made if there is a refund amount. However, if each individual paid service stipulates a different contract termination method and effect from these terms and conditions, it shall comply with the provisions of each individual terms and conditions.
4. Even if the use contract is terminated, the user can apply for the conclusion of the use contract with the company again. However, in the case of some services, there may be time limitations in signing a service contract again, and details of this can be found in the detailed guidelines.Article 15 Protection of Personal Information.
Safe processing of user personal information is one of the most important things for the company. User personal information is used only within the scope and purpose the user agreed to for service purposes. The company will never provide the user’s personal information to third parties unless the user agrees by law or otherwise. Please refer to the greyd personal information processing policy for any efforts or other details the company makes to safely process user personal information.Article 16 Provision of Location-based Services
1. The company can include location-based services in the service to provide useful services that further contribute to the service.
2. The company's location-based service is a free service that receives and provides location information from a location information provider that collects location information on the user’s device, and is specifically as follows.
A service that allows the user to share current location or specific location with others or write related posts (place-sharing services)
A service that provides information or advertising information using current location (information provision service)
A service that helps the user share content with other users by utilizing location information recorded in content, such as photos, or combined with content.
3. Since users under the age of 14 cannot sign up for the service, the company does not collect, use or provide the personal location information of children under 14.
4. The user may withhold consent to the use, purpose of provision, scope of recipients, and part of location-based services related to the service, or withdraw all or part of consent to use and provision, and may require temporary suspension. According to the provisions of the Location Information Protection and Utilization Act, the company will store personal location information and location information for more than 6 months. If the user withdraws all or part of the consent, the company will destroy the personal location information and location information.
5. The user may request the company to view or notify the user’s location information or personal location information to a third party by law, or if there is an error. If the company provides the user’s personal location information directly to a third party designated by the user, the company will immediately notify the user of the person who receives personal location information, the date, and the purpose of provision through smartphones that have collected personal location information under the law.
6. The company believes that if a child under the age of 8 (including incompetent persons, severely mentally disabled persons) agrees in writing to use or provide personal location information, the protection obligor may exercise all rights of the personal location information subject.
7. If the user’s rights are violated or the user needs to exercise rights in relation to location-based services provided by the company, the user can seek assistance from the customer center, and if it is difficult to discuss disputes between the user and the company, the user can apply for mediation under Article 28(2) of the Location Information Protection Act.
Chapter 4. Etc.Article 17 Compensation, etc.
1. The Company shall not make any arrangements or guarantees for any specific matters not specified in these Terms and Conditions regarding the Services to the extent permitted by law. In addition, the company does not guarantee the reliability and accuracy of information, data, facts, etc. posted on the service by CP (Contents Provider) or written by members, and is not responsible for any damages caused by this.
2. If the user suffers damage due to the company's negligence, the company will compensate for the damage in accordance with these terms and conditions and laws. However, the company is not responsible for the following damages. In addition, the company is not responsible for indirect damage, special damage, consequential damage, disciplinary damage, and punitive damage to the extent permitted by law.
Damage incurred in a state of natural disasters or force majeure equivalent thereto.
In the event of a service failure due to reasons attributable to the user,
Personal damages incurred in the process of accessing or using the service.
Damage caused by a third party illegally accessing the company's server or using the server.
Damage caused by a third party interrupting transmission to or from the company server.
Damage caused by a third party transmitting or distributing malicious programs.
Damages incurred by omission, omission, destruction, etc. of transmitted data, damages incurred in the process of using the service by a third party, such as defamation, etc.
Damages caused by other company's unintentional doings or negligence.Article 18 Youth Protection.
As a free space for all ages, the Youth Protection Policy stipulated by the Information and Communication Network Act is implemented separately to protect teenagers from harmful information and help them use the Internet safely, and details can be found on the initial screen of the service.Article 19 Notice
The company values the exchange of opinions with users. A user can visit the customer center at any time to express the user’s opinions. The company notifies the user in a reasonably possible way, such as sending an email to the email address registered with the user’s greyd ID, sending KakaoTalk notifications or text messages to the user’s registered mobile phone number, or showing app notifications, and posting notices to all service users for more than seven days.Article 20 Resolution of Disputes
These terms and conditions or services are stipulated and implemented in accordance with Korean laws. If there is a dispute between the company and the user regarding the use of the service, the company will faithfully discuss to resolve it. Nevertheless, if it is not resolved, a lawsuit can be filed with the competent court of the Civil Procedure Act.
Addendum
1. These terms take effect on November 5, 2026. (Announcement date: October 5, 2026)
2. The previous terms (announced December 10, 2020; effective December 20, 2020) cease to apply on the effective date of these terms.
3. Changes: notice periods for revisions (30 days for unfavorable changes, 7 days for minor changes) and where notices are posted; no sign-ups under age 14; new Article 12 on purchases, withdrawal of offers, delivery and refunds; notice of the company's role as a mail-order intermediary, display of seller information and cooperation in dispute resolution (Article 12 (8)–(10)); updated notification methods.
If you have any questions about the service (including location-based services), please contact the customer center (+82 10-9655-6410, info@arbaim.com, weekdays 10:00–18:00 KST).