Dokumen ini tersedia dalam bahasa Korea dan Inggris.
Exchange & Refund Policy
Effective: October 4, 2026
This policy sets out how Arbaim Inc. ("주식회사 아르바임", "the Company") handles exchanges, returns and refunds for physical goods sold on the greyd website (greyd.app) and in the greyd app. It follows the Korean Act on the Consumer Protection in Electronic Commerce (the "E-Commerce Act"). Anything not covered here is governed by that Act and other applicable laws. If this English version differs from the Korean version, the Korean version prevails.
1. When you can return or exchange
- You can request a return (withdrawal of your order) or an exchange within 7 days of receiving the item.
- If the item differs from its description or advertising, or the order was not fulfilled as agreed, you can request a return within 3 months of receiving it, and within 30 days of the day you found out (or could have found out).
- Requests can be made through customer service (phone or email) or in your order history in the app. For guest orders on the web, please give us your order number and the phone number used for the order.
2. Return and exchange shipping costs
- If you change your mind (including choosing the wrong color or size), you pay the return or exchange shipping. If the original delivery was free, the original shipping cost is also deducted.
- If the item is defective or damaged, the wrong item was sent, or it differs from its description, the seller pays all shipping.
- Return shipping is deducted from your refund or settled separately as we will advise.
3. When a return is not possible
Under Article 17(2) of the E-Commerce Act, a return may be refused when:
- The item was lost or damaged through the buyer's fault (opening the package to check the item does not count)
- The buyer used or partly consumed the item and its value dropped significantly (e.g. cosmetics opened and used)
- The item's value dropped significantly over time so that it can no longer be resold
- The packaging of a copyable item was opened
- The item was made to order for the buyer, returns would cause the seller serious and irreparable loss, and the buyer was told this beforehand and agreed in writing (including electronically)
Even in these cases, you can return an item that differs from its description or was not delivered as agreed. Items that cannot be returned are marked as such on the product page or the packaging.
4. Refunds
- We refund within 3 business days of receiving the returned item and checking its condition.
- Refunds go back to your original payment method. Card refunds may take a few more days depending on the card company.
- If a refund is late, we pay the delay compensation set by the E-Commerce Act.
- Orders canceled before shipping are refunded in full. You can cancel through customer service or in the app.
5. Group buys
- Funding-type group buys (shipped together after closing): if the minimum quantity is not reached by the closing time, the group buy does not go ahead and your payment is refunded in full automatically. You don't need to request it.
- Cancellations before closing, and returns or exchanges after you receive the item from a successful group buy, follow the general rules in sections 1 to 4.
- Ship-now group buys (shipped right after ordering) follow the same rules as regular products.
6. Contact
Arbaim Inc. (주식회사 아르바임) customer service
Phone: +82 10-9655-6410
Email: info@arbaim.com